You must contact us about any claim, within 30 days of becoming
unemployed or disabled or as soon as reasonably possible. Please
contact our claims department at Quantum Claims Management, Matthew
House, Matthew Street, Dunstable, Beds LU6 1SD or phone our
customer service desk on 01582 501300.
You will need to fill in the claim form and return it to us as
soon as reasonably possible, giving us all the information we ask
for so we can process your claim. This should include wage slips,
your termination notice and your P60, or if you are self-employed
a bank statement, invoices and annual accounts and Inland Revenue
and National Insurance records. You will be responsible for giving
us the proof we need. If you delay in sending in a claim to us it
may make your claim harder to confirm. It could also lead to a delay
in paying your claim or not paying your claim at all. If we want
you to have a medical you must have one, or we may refuse to pay
your claim.We will pay any costs involved for the medical.
We will pay the benefit when we receive satisfactory evidence of
your entitlement to claim. Throughout the period for which you claim
under this contract we will need you to provide evidence of your
disability or unemployment. We will not pay benefit for any period
of disability or unemployment for which you do not provide evidence.
We may ask you to produce this certificate as proof. Once we have
accepted a claim, we will pay your benefit inline with the policy
conditions.
AXA General Insurance Ltd is a member
of the General Insurance Standards Council